Reference

Privacy Policy for Your kotatogel Account

DANA, OVO, GoPay and QRIS wallet records, Live Dealer Lobby activity, Football Betting tickets, and support chats are covered by this Privacy Policy so you can see what…

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kotatogel Privacy Policy for Your kotatogel Account
CONTACT PATHS

Reach Us About Privacy Requests

Fast privacy help starts with the channel tied to your account. Use live chat or WhatsApp between 10:00 and 02:00 WIB, or email [email protected] from the same email on your profile. On mobile, open Account > Profile > Privacy to send a correction or data access request with your username, registered phone number, and the payment method involved.

Team online

Live chat privacy desk

Chat starts inside the lobby footer from 10:00 to 02:00 WIB. We ask for your username, registered phone ending, and request type before we discuss account data or payment records.

WhatsApp account help

WhatsApp support can confirm the right privacy form when you cannot open the lobby. Send only the details we ask for; never send full wallet PINs, OTP codes, or card screenshots.

Email privacy requests

Email [email protected] for access, correction, or deletion questions. Use your registered email, include your username, and name the rail involved, such as DANA, OVO, GoPay or QRIS.

ACCOUNT CARE

Live Dealer, Cookie, and Wallet Handling

Your privacy controls sit close to the account tools you already use. The mobile path is Account > Profile > Privacy, while login security sits under Account > Profile > Security.

Account data

When you open an account, we collect your username, contact details, password hash, device signals, and profile choices. We use them to keep the account reachable, protect login access, and answer privacy requests.

Payment records

DANA, OVO, GoPay and QRIS events create timestamps, amounts, reference codes, and account links. We use those records to match wallet activity, detect mismatched payments, and handle data questions tied to transactions.

Cookie choices

Cookies keep you signed in, remember language settings, and help us spot repeated failed logins. You can clear them in your browser, but some account pages may ask you to sign in again.

Device security

We log device type, browser, IP range, and time of access when you enter the lobby. These signals help us detect unusual account activity without reading private files on your phone.

Retention periods

We keep account and payment records only as long as needed for legal, security, dispute, and operational reasons. When a record is no longer needed, we remove it or detach it from your profile.

Change requests

If your phone number, email, or wallet detail is wrong, contact us before using DANA, OVO, GoPay or QRIS again. We verify identity first, then update the profile record.

Privacy Policy Questions From Your Account

These questions focus on how the Privacy Policy works after you open your account, enter the lobby, contact support, or use a local payment rail. If your question involves a payout, ID check, or account lock, we still handle it under this policy when personal data is part of the request.

We collect the details you enter, such as username, contact data, password hash, device signals, and account settings. We use them to create access, secure your profile, and respond when you ask about privacy.

We record wallet method, timestamp, reference code, and account link so your payment event can be matched to your profile. Those records also help support answer privacy requests about transaction-related personal data.

Yes. Open Account > Profile > Privacy or email [email protected] from your registered email. We verify your identity before changing contact details, wallet references, or any data connected to account access.

Cookies help keep your session active, remember language choices, and flag repeated failed login attempts. You can clear them in your mobile browser, but the account page may ask you to sign in again.

Access is limited to teams and service partners who need the data for account operation, security checks, or support. Game providers may receive session data needed to run Live Dealer Lobby tables.

We keep data for the period needed to run your account, meet legal duties, handle disputes, and protect security. When we no longer need a record, we remove it or detach it from your profile.

Use live chat or WhatsApp from 10:00 to 02:00 WIB, or email [email protected] at any time. Include your username, registered email, and the data request you want us to handle.

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